From Thursday 27th January government Covid-19 restrictions are being lifted. This means you will no longer need to produce a covid pass or show proof of a negative test to attend a show at C2.
We are continuing with our increased deep cleaning rota, regularly sanitising touch points and increasing air flow throughout the venue as much as possible. Our staff all take a lateral flow test before each shift and are encouraged to wear masks whilst working.
We do have seating within the bar room where we also have a large screen for customers to watch the bands on. There are also a few stools within the main hall which are available on a first come first served basis.
If you need a stool, you must ensure to arrive early and make yourself known to security or the manager who will be happy to assist you in getting a stool.
If you have lost items in the cloakroom or in the venue please email lostproperty@concorde2.co.uk with a description of the missing item, cloakroom ticket number (if possible), the date of the show and any contact details.
We keep lost property for a maximum of 1 month, after this period items are passed to local charity shops.
Lost passports/ driving licences are handed into Brighton Police Station and any bank cards are destroyed.
Unfortunately we do not have any catering or restaurants here at the venue, but there are plenty of great places in Brighton to eat at before heading down to Concorde2 for an event.
On club nights and road closures we occasionally have a unit that serves fast food (burgers / hot dogs / chips etc).
Concorde 2 does not have a dress code, so as long as you are dressed you are welcome.
Concorde2 has a cloakroom facility for bags and coats, there is limited space in the cloakroom and whilst we do our best to accommodate all items, once it is full it really is full. There is a charge of £2 per item, whereby you will be given a ticket.
Please note that items will not be given out from the cloakroom without the matching ticket, if you lose your ticket you will have to wait until the end of the night to retrieve your item.
We do not offer any kind of guest/concession list or queue jump and have no VIP areas.
For most of our live shows which take place early in the evening, our age restriction policy is 14+ (unless otherwise stated). Anyone under 16 must be accompanied by an adult, and up to four under 16s can be looked after by one adult.
All our club nights (11pm onwards) are strictly over 18s only, and photo ID is required (current passport or drivers license).
Please note that some live shows are 18+, so it’s best to double check age restrictions on our website before purchasing tickets.
Concorde2 has step free access throughout the venue, including access to the box office, bar, main room and accessible toilet.
On-street disabled parking is situated directly opposite the venue.
We are happy to provide a complimentary assistant ticket for any Deaf or disabled visitor with a purchased ticket. To arrange your complimentary ticket please follow the below process:
We also regularly work with organisations such as Gig Buddies - https://gigbuddies.org.uk/
Door opening and curfew times may vary and can be found on our website on each individual event page.
You are welcome to go outside to designated smoking areas, but there are no re-admissions should you choose to leave the venue entirely.
Concorde2 informs all customers as soon as possible if a show has been rescheduled via email or over the phone. All tickets purchased prior to the change (venue / dates both applicable) for rescheduled shows remain valid unless otherwise stated.
If you unable to attend the rescheduled show, refunds are available from the point of purchase.
Please note that our standard policy allows refunds on tickets purchased directly from Concorde2 only up to 7 working days prior to an event, but in the instance when a show is rescheduled there may be a cut off point determined by the promoter.
Concorde2 informs all customers of a gig cancellation via email or over the phone.
If you have bought your tickets via Concorde2 directly, your purchase will be automatically refunded back to your bank account (minus the booking fee, for more information on booking fees please see above).
If you have any queries regarding a cancelled show please do not hesitate to email hello@concorde2.co.uk
Our terms of purchase state that any refunds do not include the booking fee.
This is due to the costs of administration, as the booking fee covers office work, credit card purchase fees (which in the case of refunds are double as they are treated as two separate transactions), website maintenance etc all of which are necessary for the office side of the company to function.
Tickets cannot be transferred, exchanged, or refunded once purchased, other than in the case of cancellation or postponement of an event. Decisions to change or cancel an event is the responsibility of the promoter. Concorde 2 will do what we can to inform you of these changes.
I’m afraid our terms of purchase state that any refunds (due to change or cancellation), do not include the booking fee.
This is due to the costs of administration, as the booking fee covers office work, credit card purchase fees (which in the case of refunds are double as they are treated as two separate transactions), website maintenance etc all of which are necessary for the office side of the company to function.
The booking fee is unavoidable and all venues/ticket outlets charge this. The booking fee is an administration fee, which covers for the website maintenance, office work, credit card transactions etc.
Customers who have bought tickets directly online are able to log into their account via the Concorde2 website at any time to view all purchase orders / reference numbers.
If you cannot see an order it may be that the purchased failed, please check if the money has been taken from your bank account, and if so, contact the venue on 01273 673311 or email hello@concorde2.co.uk for us to investigate further.
All Concorde2 ticket purchases are collection on the door on the night of the show only; please bring your reference number and/or confirmation email with you.
We do not post tickets or keep hard copies at the venue. You will need the reference number with you when you arrive at the venue, or you may be refused entry without it.
